Privacy Policy

1. What does this Privacy Policy cover?

At Totebox, your privacy is very important to us and we want to assure you that we take the confidentiality and security of your personal data very seriously. This privacy policy covers personal data collected by Totebox through the consumer Website at the domain name www.Totebox.co.uk. The term Website also covers the collection of personal data through Totebox’s direct mail or flyer campaigns, telephone sales or through social media channels.

Our privacy policy explains the following key topics listed below, as well as many other topics:

What personal data we collect and how we collect it

Personal data you provide when you purchase from us

Personal data obtained when you use our Website

Personal data obtained if you contact us

How we use the personal data we collect from you

To fulfil your order

For customer care

Our lawful basis for processing your personal data

Our goal is to keep this privacy policy up to date and, therefore, we recommend that you review this privacy policy periodically. At a minimum, we recommend reviewing this policy together with each new purchase you make with us. We will inform you of material changes to this privacy policy to the extent required by applicable laws.

What personal data we collect and how we collect it

Personal data you provide when you purchase from us

Personal data obtained when you use our Websites

Personal data obtained if you contact us

How we use the personal data we collect from you

2. What personal data do we collect?

We collect personal data from you whenever you interact with our Websites, including when you make purchases, when you browse our Websites, when you use our services or when you sign up to receive any of our services. When providing personal data to us through a form, we indicate which personal data is optional. Please note that, when collection of personal data is required or necessary either as needed for us to fulfil your order or based on legal obligation and you elect not to provide the personal data, we may not be able to accept or fulfil your order.

The types of personal data that we will collect, store, maintain or process includes the following. We provide further details regarding the use of the personal data in Clause 8.

Personal data you provide when you purchase from us

Your contact details you provide when placing your order, including name, title, billing address, telephone numbers and e-mail address

Recipient and delivery details you provide when placing your order, including name, address, contact telephone numbers, delivery instructions and email address.

Details associated with the products you order

When you make a purchase, your payment card details (in accordance with payment card industry standards)

Your communication and marketing preferences including delivery updates and notifications

Recipient title, name, preferred name, telephone number, email address and postal address

Any stored payment card details (in accordance with payment card industry standards)

Stored delivery instructions

Additional Personal Data obtained through contact with us

Details of your interaction with emails that we send you

If contact occurs between us, we will keep a record of that correspondence, including your name and contact data, and details of your customer care issues or other concerns and our responses (including any recorded telephone calls)

Our Websites are not intended for use by persons under the age of 18 and our terms and conditions require that a person be 18 or older when placing an order with us. If you believe we have collected personal data from a person under the age of 18, please notify us at the information provided in Clause 14.

We will use your personal data for the following purposes:

To fulfil your order

To process your order

To process payment including payment authorisation via payment card, cheque, gift card or other third party payment processor

To carry out identity verification and fraud prevention checks when purchasing with a payment card and validating personal data you provide via a third party payment processor

To provide data to any third party supplier or vendor who may fulfil your order on our behalf

To provide order confirmation, delivery status notifications on any order placed with us

For customer care purposes:

To address any customer care issues that occur either with respect to a product or service, delivery, or a complaint or enquiry that you or your recipient raise with us

To contact you with any changes, cancellation or other issues with your order

To manage any registered accounts you have through the Website

To obtain customer feedback with respect to an order either from you or your recipient (to the extent permitted under the applicable law)

NOTE: Please note that you will receive communications with respect to fulfilling your order or for customer care purposes even if you opt out of receiving marketing communications.

For marketing purposes:

To keep you up-to-date with new products and services that we think will be of interest to you

To provide you with promotional offers

To personalise your experience with Totebox by providing products and information tailored to you through your purchasing history with us

To serve you with marketing advertisements based on previous purchases

Totebox doesn’t market through third parties.

3. When may you opt out of marketing communications?

You have the right to opt out of receiving direct marketing communications at any time. We will address your opt out request as soon as possible, but no longer than one month from the date we receive your request.

You may opt out of marketing communications or change your preferences with respect to marketing communications by:

Unsubscribing from emails using the unsubscribe link which can be found in all marketing emails

© 2011-2018 Totebox.